Contact Us
Feel free to fill out the form below to get in touch with us.
(NOTE: Please include your order number in message)
Need Immediate Help?
Call us/WhatsApp on +91-8888666689
Mon - Sat (11AM to 7PM)
FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email.
Q. Where do you ship from?
A. We ship from our warehouse located - K/703 Mhada Towers, Pimpri Gaon, Pimpri Chinchwad, Pune - 411017. It is managed by Sneha Mahesh Hargunani.
Q. How long will it take for my items to arrive?
A. It will usually take 5-10 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually Upto 24 hours.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive confirmation after placing their orders
(NOTE: Please contact us if you don't receive one within 12 hours)
Q. Who can I contact if I have a problem with my order?
A. You can directly DM us on Instagram @caratapparels
Q. How can I pay?
A. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. How to cancel my order?
A. We recommend you don't because our products are worth it! But in the event you wish to cancel your order, please contact us at the contact details given above (NOTE: Contact us within 12 hours if you wish to cancel your order)